Medical Billing & Credentialing News

  Healthcare Patient Billing Expectations Patients believe every aspect of their healthcare experience contributes to their care, including the  medical payment and billing process . And a negative payment incident could impact a patient’s overall impression of a healthcare organization, even if the rest of their experience was positive. According to survey results,  patient satisfaction ratings fall by an average of more than 30 percent during the period when the service is performed through the billing process. So, what exactly do patients want from their medical billing process?  This is an incredibly important question, since what many providers fail to understand is that the answer to successful healthcare collections can be found not by asking ourselves what works, but  by identifying what patients themselves want from the billing process  and adjusting your processes accordingly to meet these needs. So, just what are some of the features patients wan...

  Measuring Healthcare Outcomes Healthcare Practice Key Performance Indicators Matter So, your  healthcare practice  is running smoothly. You’ve hired fantastic people, followed a marketing plan, placed the right technology and your patient retention policy is in full swing with a low churn rate. Things are going great, right? Well, there’s no way of really knowing for sure unless you’re measuring your performance. Only by carefully tracking metrics (Key Performance Indicators or KPIs) in your medical practice can you actually improve efficiency, profitability and yield better results across your entire practice and revenue cycle management operations .  Choosing what to measure and what to report, however, is as important as deciding to start tracking measurements in the first place.  In this post, we will cover some of the key metrics that will measure the pulse of your medical practice. To begin, exactly how would you  describe these Key Performance Indi...